A Bitter Pill To Swallow

Pharmacy | MA, USA | Working | November 23, 2013


Me: “Hi, I’m here to pick up my prescription.”

Pharmacist: “What’s the name?”

Me: “[Name], that’s [N-A-M-E].”

Pharmacist: “[N-A-M-E]?”

Me: “Yes.”

Pharmacist: “We don’t have a prescription under that name.”

Me: “Could you look again? It should have been sent over from [School] this morning.”

Pharmacist: *without checking* “We don’t have it.”

Me: “Could you check your computers to see if you got the order?”

Pharmacist: *checks computer* “Oh! Yeah, we got the order. [Medicine] has been backordered for weeks, so no one has it.”

Me: “I see. So, you just didn’t fill the order?”

Pharmacist: “Yeah. We couldn’t.”

Me: “And you didn’t call the number in my file or my doctor to let them know the medication wasn’t available?”

Pharmacist: “We can’t just call EVERY person who orders this! That would take forever!”

Me: “So it’s better that EVERY person who needed that medication should come all the way down here just to hear that their prescription can’t be filled?”

Pharmacist: “Yeah.”

Me: *furious*