Nurse: “If you wait just a moment, I’ll go right away to ask the doctor if she can accommodate you sooner! Just wait right here!”
(The nurse goes inside the medical office, and comes back within two minutes to call the whiny patient in to be seen by the doctor immediately. I am shocked, as I know this girl was in line behind me, and there’s still at least one other person in front of me, as well. I go up to the nurses again.)
Me: “Excuse me, but I believe that young woman who just went in is seeing the same doctor as me, and several other people here.”
Nurse: “Well, yes, she is in with [Doctor].”
Me: “Did you really just call her in ahead of all of us, including those that were here first?!”
Nurse: “Well, yes. You see, she is in a very great hurry to get back to work. So we just had to see her now. [Doctor] did her a favor and managed to squeeze her in sooner.” *without appearing to realize the actual obvious meaning of that sentence*
Me: “Oh, my God, really?! [Doctor] did her a favor and squeezed her in?! What you’re actually saying is you talked Dr. [Doctor] into seeing her sooner, at all of the rest of our expense, without even consulting us! Neither [Doctor] nor any of you lost anything by doing this! You all just chose to steal several other people’s time for your own convenience of not having to explain the reason behind the patient’s appointment cancellation after she’d already showed up and paid for it! Wow, I wish I’d thought of getting up, whining a lot, and loudly threatening to leave; apparently it would have gotten me seen a lot sooner, too!”
(Even besides me, there were very good odds that some of the other patients also had to get to work — no one was even asked. But we all acted like adults and dealt with it instead of making a loud fuss to skip ahead of others in line. The nurse and doctor just decided that since we didn’t throw up a fuss, it automatically meant our time was worthless compared to [Whiny Patient]’s, and could be taken away from us with no notice. [Whiny Patient]’s appointment was not quick in the least. By the time she left, and then they finished with the other patient ahead of me, I was called in a whopping hour and 42 minutes later than my scheduled appointment time. While [Doctor] seemed likable and competent in person — once I finally got to see her — I couldn’t help questioning both her character and her competency in my head through the entire appointment because of the unprofessional mess with the waiting room. After leaving there, since they’d already ensured I would fully miss all my classes that day, I went straight up a couple of floors in the hospital, to the Member Services department– where they saw me very promptly, even with no appointment — and submitted a complaint face-to-face with a nice, attentive employee who typed up everything I told him. I made sure to tell him every detail, including the 1:40 wait time and the long-time patient who told me that the OBGYN office always operates this way. It’s been several years, and I have never gone back to that office.)
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