Good Idea Not Indulging This Owner

Bosses & Owners, Jerk, Pet Boarding/Pet Hotel, Pets & Animals, UK | Working | May 19, 2020


Our cat tends to only eat a small amount of food each day — usually a portion of dry food in the morning and wet food or fish at night. She also has a sensitive stomach so she tends to be unable to eat foods in jelly as they make her sick.

My family is going away and we need to find a cattery to book her into for a few days. I call a cattery and all is normal until:

Me: “I just wanted to check on what wet food you give the cats?”

Owner: “We use [Brand] jelly food.”

Me: “Oh, would you be able to make an exception on the jelly? It tends to make my cat sick.”

Owner: “No. Jelly is cheaper.”

I think to myself, “No, it’s not.”

Me: “I’m happy to provide the sachets myself if that’s required.”

Owner: *Louder* “NO! Jelly is cheaper. You’re indulging your cat.”

Me: “If giving her food that doesn’t make her sick is ‘indulging’ her, I’ll continue to do so. Thank you for your time.”

Owner: “You’ll be sorry for indulging her!” *Click*

I found a cattery who was happy to take on her dietary needs, and when I came back from the trip, my cat was very happy. The owner of the other cattery turned out to have only just started and was trying to establish rules and cut costs.