This Representative Needs Their Mouth Blocked

Customer Service, Employees, Jerk, USA | Working | May 4, 2020


I try to purchase an entry into a giveaway online without realizing that the company that runs the giveaway is based in the UK, and as such, my purchase is blocked. I don’t realize this initially and try to put it through three times before getting a call about possible fraudulent charges. Because I want to approve one purchase but not the duplicates, I select to speak to a representative.

I explain what happened, and he explains that there is an international purchase block on my card and that I will need to contact my bank for it to go through. I decide it’s not worth it to make another call and try again, and at this point I just want to confirm with this company that there was no fraud, and that my card is safe and usable.

The entire time we are speaking, he is talking over me, barely letting me finish my sentences, and seems to be rushing through what he has to say to finish as soon as possible. On calls like this, I like to at least double-check and confirm as clearly as possible that everything I need taken care of has been taken care of.

I am trying to ask these questions, but the representative keeps plowing through and speaking over me. Finally, I’ve had enough.

Me: “Excuse me! Can you please let me speak?!”

Representative: “Of course, go ahead.”

Me: “I just want to confirm that my card will not be charged three times for this, and that my debit card won’t be locked if I try to make any purchases today.”

Representative: *Clearly annoyed* “It won’t be charged. You have to contact your bank to approve that. I thought I made that obvious.”

Me: *Upset now* “Yes, I just wanted to confirm so that I was certain.”

The call finished, and by that point, I felt so ignored and frustrated that I burst into tears once I hung up. A tip: please actually LISTEN to your customers and LET THEM SPEAK if you hear them talking.