Should Give Them Paws For Thought
Massachusetts, USA, Vet | Healthy | January 3, 2018
(I work at the front desk of a veterinary hospital. The Saturday right before Thanksgiving, a man approaches me.)

Me: “How can I help you today, sir?”

Customer: “Yeah, I need new food for my cat.” *he hands me an old prescription diet card that looks to have expired months ago*

Me: “Okay. Are you a client of ours or do you have an outside vet?”

Customer: “Outside vet.”

Me: “Did you bring a note from your vet to renew the prescription?”

Customer: “No, I didn’t.”

Me: *after a second, I look up his pet in our system* “Well, we have their phone number on file. Let me just give them a ring and confirm.”

(After a minute or so, I get a message saying that the other hospital is closed for the day.)

Me: “I’m sorry, sir, but I can’t renew this prescription without authorization from your vet.”

Customer: *visibly annoyed* “You seriously can’t help me with this?”

Me: “I’m sorry.”

Customer: “I guess my cat will just have to starve then.”

Me: “I guess. Or you could feed it regular food.”