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Their Attitude Stinks

Pharmacy | Right | November 14, 2014


(An order comes to my pharmacy for a well-known antibiotic. This antibiotic is known to smell exactly like rotten eggs, so most of us just hold our breath while we count it and try not to think about it too much. We dispense it to a woman who is picking it up for her teenage son. Everything is normal and she leaves with the prescription, but about 10 minutes later she comes stomping back into the pharmacy, pretty much shoves the person that I am currently helping out of the way, and throws the bottle of medication on the counter.)

Customer: “I want to speak to your manager right now! You guys gave me rotten medication!”

Me: “Really? Let me look at the expiration date on your bottle. Normally we don’t keep anything that has one less than a year away.”

(I look at the bottle and see that the pharmacist wrote a date of over a year away, and I go over to our stock bottle and check and the numbers correspond with each other.)

Me: “Hmm. Well, ma’am, it doesn’t look like this medication is expired but I will have the phar—”

Customer: “You are just lying! I mean, come on and open that bottle! It smells totally rotten! I can’t believe that you would ever give someone bad medication! My son is very very ill!”

Me: “Oh, that’s just because the active chemical that is in this medication has a bad smell. Trust me, I wish there was something that we could do about it back here, too. Most of us hold our breath while we count it.”

Customer: “Stop ****** lying to me. You just don’t want to admit you did something wrong! I will have your job for this, b****!

(At this point the pharmacist who has been listening the whole time walks over.)

Pharmacist: “Ma’am, while I don’t like the fact that you are calling my staff names like that I will let you know two things. One is, certain chemicals have a bad smell. It’s just a fact of life. So, while I know that smell is unpleasant, it’s just one of those side effects that come with being able to take medications that will help your sick son. I assure you it’s supposed to smell that bad. If it didn’t, it wouldn’t work right. Two, since you don’t seem to want to listen to my employees and call them awful names, this will be the last time that you or any members of your family can shop or fill any type of medication here. Maybe in the future you can learn how to treat people the way you want to be treated.”

(The woman proceeded to turn bright red with embarrassment and tried to apologize, but my boss wouldn’t hear it. That was almost two years ago and he still will not allow her or her family to fill their prescriptions at his pharmacy.)

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    Allergic Overreaction

    Pharmacy | Right | October 27, 2014


    (I work at a large chemist’s shop in North Yorkshire. I am about halfway through my shift when a woman comes running into the shop and up to the register. She is scratching herself really fast and making weird faces.)

    Me: “Good morning, ma’am. How can I help you?”

    Customer: “ALLERGIC REACTION!”

    Me: “I’m sorry…?”

    Customer: “ALLERGIC REACTION!”

    Me: “Okay… what about it?”

    Customer: “ARE YOU STUPID OR WHAT? I NEED MEDICINE! ALLERGIC REACTION!”

    (I was quite alarmed by this point and other customers in the shop were starting to stare.)

    Me: “Right, what caused your reaction? Is it animal related, or—”

    Customer: *scratching like mad* “I DON’T KNOW! ALLERGIC REACTION!”

    Me: “Yes, but to give you the correct medication we need to know what caused your reaction. What—”

    Customer: “I DON’T F****** KNOW WHAT CAUSED IT! ALLERGIC REACTION! GIVE ME SOMETHING TO MAKE IT STOP ITCHING!”

    Me: “But, ma’am…”

    (The customer was now running around the store pulling items from the shelves before throwing them to the ground.)

    Customer: “WHERE IS THE F****** ALLERGIC REACTION MEDICINE? I NEED IT NOW!”

    (The manager, hearing the commotion, runs out from the back room.)

    Manager: “What seems to be the problem?”

    Customer: “I NEED MEDICATION FOR AN ALLERGIC REACTION AND THIS F****** S*** WON’T GIVE ME IT!”

    Manager: “What caused your reaction, ma’am?”

    Customer: “I. DON’T. F******. KNOW!”

    Manager: “In that case we can’t help you. Have a nice day, ma’am.”

    Customer: “F*** YOU! WHEN I DIE I’M GONNA COME GET YOU FIRED!”

    (The customer runs out of the store screaming ‘ALLERGIC REACTION!’)
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    No Follicular Coupon Is A Folly

    Pharmacy | Right | October 21, 2014


    (A man comes up to the pharmacy registers to purchase a bottle of hair growth product. These items come with coupons attached to the box so customers receive instant savings.)

    Customer: “I’d like to purchase this, and I have a coupon for it.”

    Me: “Excellent. I’ll ring this up for you.”

    Customer: “I also have two coupons from previous boxes that I forgot to use before but I don’t have them with me. You can just take the ten dollars off my purchase now, though.”

    Me: “I’m sorry, sir, but unfortunately I can only use one coupon per purchase of this item as it says here at the bottom of the coupon.”

    Customer: “Well, I didn’t get to use them before so I would like to use them now.”

    Me: “So you would like me to give you a discount for coupons that you do not currently have with you today?”

    Customer: “Yes. I don’t see what the problem is.”

    Me: “I’m sorry, sir, but that’s not the way it works.”

    Customer: “Well what do you expect me to do with the coupons, then?”

    Me: “Give them to your friends or relatives?”

    Customer: “They won’t use them. They have hair!”
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    Hopefully His First Name Isn’t John

    Pharmacy | Right | October 13, 2014


    (I work in a well-known national chain pharmacy. The particular store that I work in provides medicine to at least half of our well-sized county, so we stay rather busy and have a lot of customers. This exchange happens far more often than it really should

    Customer: “I’m here to pick up a prescription.”

    Me: “All right, what’s the name?”

    Customer: “Johnson.” *or some other common last name*

    Me: “Okay, and the first name?”

    Customer: “There’s more than one?!”

    Me: “…”
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    A Thought For Your Pennies

    Pharmacy | Right | September 24, 2014


    (I’m a pharmacy tech working the drive thru. An older customer pulls up, and we go through getting her prescriptions.)

    Me: “Okay, your total will be $67.29.”

    Customer: “Okay.”

    (I go and grab her prescriptions from our waiting bin and come back to finish the transaction.)

    Customer: “Was that $68?”

    Me: “$67.29.”

    Customer: “$67.34?”

    Me: *now trying to not laugh* “$67.29”

    Customer: “Oh, 29.”

    (I looked back at my pharmacist and he’s trying to not crack up while in view of the customer. I finish the transaction and close the window.)

    Pharmacist: “Where on earth did she get 34 from?!”
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    Countering Those At The Counter

    Pharmacy | Right | September 21, 2014


    (I’m in line at the pharmacy. It’s been a long day, and I just want to pick up my prescription and go home. The customer in front of me has a basket full of groceries.)

    Customer: “I need to pick up my medicine! And I want to pay for my groceries here. I only have six things.”

    Pharmacist: “Sure, let me get those for you.”

    (The customer puts way more than six grocery items on the counter. I am beyond irritated at this point since she’s making me wait. As the pharmacist scans the groceries, however, I decide not to let it get to me. The wait isn’t that much longer, and I’m next in line anyway.)

    Pharmacist: “… and there you go. You’re all set. Have a nice evening!”

    Customer: “You too.”

    (The customer turns to go and notices me standing in line behind her.)

    Customer: *to me* “Excuse me.”

    Me: “Oh, it’s no problem—”

    Customer: “I SAID, EXCUSE ME. THE SIGN SAYS YOU’RE SUPPOSED TO WAIT FOR THE PHARMACIST, NOT CROWD AROUND THE PEOPLE AT THE COUNTER. YOU ARE IN MY WAY!”

    (She grabs her stuff and storms off in a huff, leaving both me and the pharmacist speechless.)
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    The High Point Of My Night

    Pharmacy, Retail | Right | September 9, 2014


    (I work as a cashier and am finally at the end of a long, frustrating split-shift. About 10 minutes to closing a group of guys in their early 20s come in and head straight for the confection aisle. They seem to be having a hard time deciding, and become panicked when my supervisor makes the closing announcement. They shove their candy, chips, and pop into the arms of one guy, and push him toward the cash. They leave the store, leaving their friend to pay. He places the items very slowly on the counter, blinking with confusion a number of times, swaying a little on his feet. I ring his items through.)

    Me: “That’s $14.59. How will you be paying?”

    Customer: “Uh… debit?”

    (He slowly pulls out his wallet and fumbles for his card. He finally places it in the debit machine, and then stares at it, unmoving. The machine times-out, so I reset it. He manages, with some difficulty to make it through the rest of the transaction. When I place his bag in front of him, he looks confused.)

    Customer: “Is this mine?”

    Me: “Yes, it is.”

    Customer: “These are the things I bought?”

    Me: “Uh… yes. Are you all right?”

    Customer: “Huh? Oh, yeah, don’t mind me, I’m just really fried.”

    (He pulls a 2 dollar coin out of his pocket and puts it on the counter.)

    Customer: “Don’t tell; my parents know the owner.”

    (He left, marveling at the automatic doors as he did. He has been back to the store a number of times, in the same state, and makes my day whenever he shows up.)
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    Not Good For Your Blood Pressure

    Pharmacy | Right | August 31, 2014


    (The pharmacy that I work at has a very standard closing time of 7:00 pm. We’ve had this for years, much longer than I’ve worked there. If a customer comes in around 6:58 or so they usually purchase their items quickly and leave. This customer comes in at 6:59.)

    Customer: “Whoo! Made it in the knick of time!”

    Me: “You certainly did! You picking up a prescription today?”

    Customer: “Yes, it’s [Name].”

    (The transaction goes smoothly and he heads for the door. It’s 7:01 pm and he turns and goes to the blood pressure machine which usually takes a couple minutes to finish the measurement. My boss tells me to turn the lights off because we’re technically closed.)

    Customer: “Hey! Can you turn the lights back on? I can’t see my reading!”

    Me: “The display is LED; you don’t need the lights on, sir.”
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    Those Who Can’t Be The Easter Bunny, Teach

    Pharmacy | Related | August 13, 2014


    (I am checking out a woman and her young daughter while I overhear their conversation.)

    Daughter: “Mom, can I be a teacher when I grow up?”

    Mother: “You can be whatever you want when you grow up sweetie.”

    Daughter: “Can I be the Easter Bunny?”

    Mother: “No… you can’t be the Easter Bunny.”
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    A Spoonful Of Violence Helps The Medicine Go Down

    Pharmacy | Right | July 15, 2014


    (I am on quite a few prescription medicines, one of which costs $170. I am picking up four refills.)

    Pharmacy Clerk: “This one is $1.17. The second is $7.79. And the third is…”

    (He trails off and takes a few steps back from the counter separating us.)

    Pharmacy Clerk: “Uh… do you know how much this costs?”

    Me: “If it’s the [Brand Name Medicine], then it will be about $170.”

    (He looks relieved and returns to the register.)

    Pharmacy Clerk: “Sorry. On my first week on the job, a customer assaulted me after hearing the price of his medicine.”
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